FAQs

From one detail-lover to another - here's what you might be wondering...

 

❓ Why are my strands sticking to a magnet?

Some of our sterling silver beads may appear to react to magnets, BUT don’t fret! The sterling silver beads used at The Branded Strand Co. are solid .925 sterling silver. The magnetic reaction you are seeing is due to the silver-plated stainless steel wire we use to string the beads.

To take it even one step further, our clasps are also solid .925 sterling silver however, they will stick to a magnet due to the metal spring mechanism (the doodad that makes the claw open and close) inside the clasp.

So if your strand is a little magnet-sensitive, it’s the wire, not the beads. Still have questions? Don’t hesitate to reach out to us via email at info@thebrandedstrandco.com

 

❓ Are your stones and materials authentic?

Yes - all of our stones are genuine. We use solid .925 sterling silver beads and high-quality stones. The Branded Strand Co. takes great pride in sourcing beads and supplies from trusted resources. Since most of the stones used are natural, slight variations in color, shape, size and/or matrix may occur. They are just part of the charm!

 

❓ Is your jewelry handmade?

With the exception of our sterling silver bead stretch bracelets, every piece is designed, strung, and finished by hand by me in Georgia, USA. I'm a real person, not a factory. Any such info will be disclosed on the individual product page.

 

❓ Where do you ship?

We only ship across the US for now, but who knows what the future holds!

 

❓ When will my order ship?

Orders are typically processed and shipped within 3–5 business days via USPS. If delays arise, we’ll communicate directly or post an update on social media.

 

❓ Do you offer custom orders?

We occasionally take custom orders depending on stone and schedule availability. If you have something in mind, feel free to reach out through the contact form or contact us via email at info@thebrandedstrandco.com 

 

❓ Will sold-out items be restocked?

The answer here is: maybe! Some strands are one-of-a-kind due to rare or limited materials. Some strands may also restock if they're popular or if they're just one of my favorites. If a strand you love is sold out, please contact us & we'll see what we can do! 

 

❓ Who runs The Branded Strand Co.?

Just me - Sarah! I run The Branded Strand Co. while also working full-time as a corporate project manager. I appreciate your patience if responses take a little time - I’m committed to being transparent, honest, and making sure you’re happy with your order. Every piece is created with care, and I’m always happy to answer any questions.

 

Thanks for checking out The Branded Strand Co. Come back soon! ♥️